Support
We’re here to help.
Read the documentation, or send us a message — we reply within one business day.
Send us a message
Bought SIForm? Include your purchase code, so we can help faster.
Quick answers
Most questions are answered here.
Installing & updating
Upload, activate and enter your purchase code for updates.
Emails not arriving
Connect a mail service and check the email log.
Taking payments
Gateways, test mode, coupons, tax and receipts.
Bookings
Services, opening hours and reminders.
Spam & uploads
CAPTCHAs, limits and safe file uploads.
Translating forms
WPML, Polylang and your own language files.
AI & MCP
AI providers, and connecting an AI agent.
Developers
Hooks, the REST API and WP-CLI.
Support policy
What item support covers.
Every licence comes with 6 months of support, which you can extend on CodeCanyon. Support follows Envato’s item support policy.
Included
- Answering questions about how SIForm works
- Help with bugs and problems you report
- Help with the included features and integrations
- Updates to keep SIForm working with WordPress
- A reply within one business day
Not included
- Customisation and new features built for you
- Installing or setting up your site for you
- Help with third-party plugins, themes or hosting
- Custom code beyond the hooks and the REST API